How Trade Nation unlocked new business, boosting global deposits
Trade Nation is a globally regulated online brokerage, serving retail and business investors worldwide. As the platform expanded across fast-growing regions in Asia and Latin America, delivering a seamless deposit experience for its traders became central to its growth strategy.
The challenge: Payment friction in high-growth markets
While Trade Nation offers trading accounts globally, customers in Asia frequently faced friction when topping up their accounts through traditional payment methods. International card payments were regularly blocked by local issuers, while manual bank transfers caused processing delays that prevented traders from executing time-sensitive strategies.
To solve this, Trade Nation enabled cryptocurrency deposits through an initial provider – reflecting high crypto adoption in the region. But the operational reality created new challenges.
“We discovered a lot of friction in the payment journeys. This led to endless back-and-forth resolving issues, payment delays, and unhappy customers.”
– Tariq Ahmed, Head of Payments at Trade Nation
One such friction point was underpayment handling. When traders initiated deposits from centralized exchanges, the exchange would deduct a small network fee en route. The initial payments provider rejected any payment where the received amount differed from the invoice total, forcing Trade Nation’s support team to resolve each discrepancy manually.
The solution: Enterprise-grade payments with BVNK
Trade Nation needed a partner that could eliminate payment rejections while satisfying strict regulatory and compliance standards. After an extensive evaluation, they selected BVNK.
“It’s important to show our regulators that we work with fully licensed, competent and compliant partners. With BVNK, we're able to do exactly that.”
— Tariq Ahmed, Head of Payments, Trade Nation
Using BVNK’s API integrated directly with Praxis Cashier, Trade Nation enabled automated deposits and withdrawals across 14 digital currencies, including USDT and Bitcoin. Crucially, BVNK’s platform natively manages under- and over-payments without rejecting transactions, ensuring funds land cleanly in trader accounts.
“BVNK’s integration with Praxis Cashier covers every feature we need,” Tariq notes. “You don't truly know if a platform lives up to expectations until you use it. With BVNK, we’ve had a fantastic experience, and the difference compared to other providers is clear.”
The impact: Higher deposit volumes and lower operational overhead
By automatically handling fee discrepancies, BVNK eliminated a major source of customer friction, reducing payment support tickets and saving Trade Nation’s payments team over 12 hours every month.
The smoother checkout experience directly drove growth:
- 260% increase in overall cryptocurrency deposit volumes after switching to BVNK.
- 56% of total deposit volume in new markets now processed via digital currencies.
- 12+ hours saved monthly by automating under- and over-payment resolution.
“Our partnership with BVNK unlocked new business opportunities across Asia. We saw immediate impact in both deposit growth and positive customer feedback. BVNK’s service is reliable, the payment journey is smooth, conversion rates are strong, and failure rates have dropped significantly.”
— Tariq Ahmed, Head of Payments, Trade Nation
Expanding into global treasury management
Beyond consumer deposits, Trade Nation now uses BVNK’s global infrastructure to repatriate local fiat funds accumulated across Asia.
“BVNK’s multi-currency support enables us to move local funds across borders back to our primary corporate bank accounts in the UK and Europe quickly and efficiently,” Tariq adds. “They will play an important role in supporting our global treasury operations moving forward.”
